Terms and Conditions

Terms of Use

WOTLINK ABN 68 124 945 811 and its related entities ("WOTLINK") welcome you to this website.

WOTLINK provides this website as part of its overall service to you. By accessing or using any of the content, information, data, text, graphics, photographs and other materials ("Material") on this website you agree to these Terms of Use. If you do not agree, you should not use this website.

In addition to these Terms of Use, your use of certain services or parts of this website may be subject to specific and additional terms. Since you are also bound by these additional terms, you should review them where they are provided on this website. The specific terms take priority over these Terms of Use to the extent of any inconsistency.

These are the current Terms of Use and they replace any other terms of use for this website previously published on this website. WOTLINK may at any time vary the Terms of Use by publishing the amended Terms of Use on this website. You accept that by doing this, WOTLINK has provided you with sufficient notice of the amendment. By continuing to access or use any Material on this website after any amendment, you confirm your agreement to these Terms of Use, as amended.

Information and services on this website

The information contained on this website is liable to change and although WOTLINK makes every effort to keep material on this website up to date and accurate, there may be delays, errors or omissions. WOTLINK does not represent or warrant the suitability, completeness, accuracy or currency of any information contained on this website nor that any services will be uninterrupted, timely, secure or error-free.

The material and information on this website is provided for general guidance and is not intended to be advice. You should seek professional advice and assistance before you take any commercial decisions or action.

Links to other websites

This website may contain links to other websites operated by third parties ("Third Party Websites"). Those Third Party Websites are not under the control of WOTLINK, and WOTLINK does not endorse and is not responsible for any material on, or linked to from, Third Party Websites ("Third Party Material").

In particular, and to the extent permitted by law, WOTLINK makes no warranties or representations:

  • regarding the quality, accuracy, merchantability or fitness for purpose of Third Party Material or products or services available through Third Party Websites; or
  • that Third Party Material does not infringe the intellectual property rights of any corporation, organisation or person. WOTLINK is not authorising the reproduction of Third Party Material by linking material on this website to Third Party Material.

Software downloads

Any software that is available to download through links from this website is a third party product unless otherwise indicated. Your use of that software may be subject to a licence agreement between you and the software owner. To the extent permitted by law, WOTLINK accepts no liability in respect of such third party software and WOTLINK provides no warranty and gives no endorsement in respect of such products or any party connected with them. If you have any feedback or suggestions concerning this software, please contact us.

Trade marks, copyright and linking to this website

"WOTLINK", and all associated trademarks used on this website are registered or pending trademarks of WOTLINK and/or its related entities. Copyright in the material on this website is owned or licensed by WOTLINK.

Except where necessary for viewing material on this website on your browser, or as permitted under the Copyright Act 1968 (Cth) or other applicable laws or these Terms of Use, no part of material on this website may be uploaded to a third party, linked to, framed, reproduced, adapted, performed in public, distributed or transmitted in any form by any process without the specific written consent of WOTLINK. Please contact us if you would like to place a link to any part of this website.

Warranties

WOTLINK is not responsible for any error or omission on this website and reserves the right to make changes without notice. WOTLINK does not guarantee that this website or Third Party Websites will be free from viruses, or that access to this website or Third Party Websites will be uninterrupted.

Liability and complying with laws

To the maximum extent permitted by law, and except to the extent expressly specified or referenced in these Terms of Use, WOTLINK is not liable (whether in contract, tort, under statute or otherwise) for any loss, damage, or expense (including special, indirect or consequential loss, loss of profit or revenue, loss of use, legal costs and defence or settlement costs) that you or any other person incurs arising directly or indirectly out of or referable to material on this website or to Third Party Material.

Liability of WOTLINK for a breach of a condition or warranty implied by law or otherwise, and which cannot be excluded, is limited to the maximum extent allowable under the relevant laws.

You must comply with all laws in relation to your access or use of Material on this website, including laws of the country in which you reside or from which you access this website.

Cancellation

The agreement set out in these Terms of Use and your access to this website may be cancelled at any time by WOTLINK without notice. All restrictions, licences granted by you and all disclaimers and limitations of liability by WOTLINK will continue after cancellation.

General

Any part of these Terms of Use must be read down to the extent necessary to prevent that part or these Terms of Use being invalid, voidable or unenforceable in the circumstances. Despite that reading down, if a part of these Terms of Use is still invalid, voidable or unenforceable, and if the part would not be invalid or voidable if a word or words were removed, then that word or those words will be deleted, and the rest of these Terms of Use will continue to be fully enforceable.

A right of WOTLINK under these Terms of Use may only be waived in writing signed by WOTLINK.

You represent and warrant to WOTLINK that you are at least 18 years of age and otherwise have the power, authority and capacity to agree to these Terms of Use with WOTLINK.

These Terms of Use and your use of this website are governed by the laws of The Australian Capital Territory. Any rights not expressly granted in these Terms of Use are reserved by WOTLINK.

Acceptable Use Policy

Customer agrees not to use any WOT Link service in connection with any unlawful business or activity, including spamming, or any activity which infringes the rights of others including WOT Link, including the unlicensed use of software or intellectual property.

  • Customer agrees not to hack or attempt to hack, reverse engineer, intrude, view, copy or alter any data or systems used or hosted by WOT Link or its partners.
  • Customer agrees not to resell or re-badge any WOT Link service without the express approval of WOT Link.
  • WOT Link reserves the right not to host illegal or unlawful content in its sole discretion and to immediately withdraw the Service and take down content with respect to any violations of this clause 24. WOT Link may also have a legal obligation to refer such content or activity to the relevant authority.
  • Not used.
  • The Customer warrants that any domain name that it requires WOT Link to register or administer on its behalf will not violate any Intellectual Property Rights of any third party.  The Parties will comply with the rules and procedures of the applicable domain name registries, registrars and any other relevant authorities. The Customer indemnifies WOT Link from any third party claim in relation to a breach of Intellectual Property Rights or Trademark rights by the Customer in relation to the registration of domain names.

Dispute

  • The Parties must exhaust the provisions of this section before initiating legal proceedings.
  • Notices of any dispute must be sent by Registered Mail to:

WOT LINK
GPO Box 2320
Canberra ACT 2601
And by email to
accounts@wotlink .com.au

  • The Parties must use their best endeavours and act in good faith to resolve any dispute arising in connection with the service or these Terms and Conditions by personal contact and negotiation between their respective senior management.
  • If the Parties’ senior management have not resolved any dispute within ten business days of notice, the dispute must be escalated to the Chief Executive of each Party for further attempt at resolution.
  • If the Parties’ Chief Executives cannot resolve the dispute within a further thirty business days of notification of the dispute, either Party may then take any additional action it deems necessary to resolve the dispute, including initiating legal proceedings.
  • Nothing in this section prevents either Party from seeking urgent interlocutory relief from a Court at any time.

Indemnity and limitation of liability

  • The Customer indemnifies WOT Link on a full indemnity basis in respect of any losses, damages, liabilities, claims and expenses incurred (including but not limited to reasonable discovery, investigation and legal costs and defence or settlement costs) arising directly or indirectly as a result of:
    • any breach by the Customer of this Agreement;
    • any negligent act or omission of the Customer or any of its employees, consultants, contractors or agents relating to these Terms and Conditions or any Services provided under these Terms and Conditions that results in injury, death or damage to the real or personal property of WOT Link; and
    •  the fraudulent, criminal or other illegal or wrongful use by the Customer or any of its employees, consultants, contractors or agents of the Services supplied under these Terms and Conditions,
  • except to the extent that any such loss, damage, liability, claim or expense arises directly or indirectly as a result of WOT Link’s willful, unlawful or negligent act or omission or default.
  • WOT Link indemnifies the Customer on a full indemnity basis in respect of any losses, damages, liabilities, claims and expenses incurred (including but not limited to reasonable discovery, investigation and legal costs and defence or settlement costs) arising directly or indirectly as a result of:
    • any breach by WOT Link of this Agreement;
    • any negligent act or omission of the WOT Link or any of its employees, consultants, contractors or agents relating to these Terms and Conditions or any Services provided under these Terms and Conditions that results in injury, death or damage to the real or personal property of Customer; and
    • the fraudulent, criminal or other illegal or wrongful use by WOT Link or any of its employees, consultants, contractors or agents of the Services supplied under these Terms and Conditions,
  • except to the extent that any loss, damage, liability, claim or expense arises directly or indirectly as a result of Customer’s willful, unlawful or negligent act or omission or default.
  • The total aggregate liability of a party in respect of all claims (including claims for consequential loss) made under these Terms and Conditions or otherwise in respect of the provision of the Services is limited as follows:
    • where the breach is a failure by WOT Link to meet the SLA for a calendar month to the SLA Rebate specified 
    • in every other case, including without limitation any claims in tort or negligence, to an amount equal to the total amount (as at the date of this Agreement) payable by the Customer during the Term, 

except:

  •  in the circumstances mentioned 
  • (where WOT Link is liable under this clause 26) in respect to claims which are covered by an insurance policy it holds for professional indemnity or errors and omissions insurance; and
  • in relation to the indemnity in clause 29 and any claims arising out of a breach by WOT Link of its obligations under clause 29 of this Agreement.
  • All terms, conditions or warranties which may be implied into these Terms and Conditions are excluded to the fullest extent permitted by law.

Other obligations

 

Intellectual Property, confidentiality, privacy and security

Termination

  • Without limiting the termination rights granted to either party in any other clause of this Agreement, either party may during the Term, by notice, immediately terminate this Agreement:
    • if the other party is insolvent; or
    • if the other party commits a material breach of this Agreement and does not rectify it within 14 days of being notified of the breach.
  • If this Agreement is terminated, then from the date this Agreement is terminated to and including the date that is 90 days after that date, WOT Link must enable the Customer to access the data provided by the Customer to WOT Link (or to a permitted service provider or permitted subcontractor of WOT Link) and must take reasonable steps to facilitate the migration of the Customer’s data to another system.
  • Any licence granted to Customer by WOT Link terminates the date on which this Agreement is terminated.  Any licence procured for Customer by WOT Link terminates in accordance with its terms.
  • These obligations survive the termination of this Agreement.

In its sole discretion, the Disclosing Party may provide to the Receiving Party certain confidential and proprietary information for the limited purpose of allowing the Receiving Party to perform its obligations under the Agreement to which this Non Disclosure Agreement is annexed, in accordance with the following terms and conditions:

Definition

For purposes of this Agreement, "Confidential Information" shall mean the information (in any form) received by the Receiving Party from the Disclosing Party in connection with the Agreement to which this Agreement is annexed. .

Protection and Purpose

All "Confidential Information" shall be maintained in confidence by the Receiving Party, and shall not be disclosed to any third party and shall be protected with the same degree of care as the Receiving Party normally uses in the protection of its own confidential and proprietary information, but in no case with any less than reasonable care. The Receiving Party shall not use any "Confidential Information" received from the Disclosing Party except for the purposes set forth above.

Restrictions

The restrictions herein provided shall not apply with respect to "Confidential Information" which:

Is lawfully known by the Receiving Party at the time of receipt (and is not subject to an obligation of confidence); or

Is or becomes a part of the public domain without breach of this Agreement by the Receiving Party; or

Is legitimately obtained by the Receiving Party without a commitment of confidentiality from a third party; or

Is disclosed by the Disclosing Party to a third party without a commitment of confidentiality by the third party; or

Is independently developed by the Receiving Party; or

Is disclosed pursuant to judicial action or government regulations, provided the Receiving Party notifies the Disclosing Party prior to such disclosure and cooperates with the Disclosing Party in the event the Disclosing Party elects to legally contest and avoid such disclosure.

Rights and Licenses

This Agreement and the furnishing of "Confidential Information" as provided herein shall not be construed as establishing, either expressly or by implication, any grant of rights or licenses to the Receiving Party in any of the Confidential Information or any relationship between the parties.

Ownership

All tangible information, including drawings, specifications and other information submitted hereunder by the Disclosing Party to the Receiving Party, shall remain the property of the Disclosing Party.  On request by the Disclosing Party, the Receiving Party shall promptly return to the Disclosing Party all tangible information, and all copies thereof, related to "Confidential Information".

Termination

This Agreement is to be construed in accordance with the laws of the Australian Capital Territory and shall terminate five (5) years from the effective date of this Agreement.  The obligations of the Receiving Party continue and survive the termination of this Agreement.

 

Optional

Hyperlink Your Office Package inclusions for a Primary User:

Microsoft Offic­­­­­­­­e 365 (O365) Business Platform for each user
Email, Calendar, OneDrive, SharePoint, Skype for Business, Bookings etc
Microsoft Office 2016 desktop (Outlook, WORD, Excel, PowerPoint etc) avail on 5 devices per primary user (ie Laptop, Mac, iPad, Tablet, SmartPhone)
Microsoft Office Online (Browser version) included for each user
50GB storage for Inbox and Unlimited Archive Folder
1TB storage for OneDrive For Business for each user
Unlimited backup included (any 1 x devices/PCs/MACs) and $15 per month for extra devices
Enterprise-grade Anti-Virus (for 1 x PC)

Services (included):
Installation of Office 365 on each primary user’s device/PC
Instructions on adding to other devices ie SmartPhone/tablet
Activation and sync of OneDrive for Business 1TB for each user
Instructions on adding files to OneDrive for Business
Setup of OneDrive/Groups/Teams/SharePoint Sites (ready to use) ie intranet
Instructions on adding files to Team Sites
Password security management incl Single Sign On (SSO) to all cloud subscriptions
Online remote support directly to PC’s and Macs
Ongoing maintenance and account management (included):
Keep the lights on - Unlimited Phone/PC support to SLA.  Something amiss? Just email support@wotlink.com.au or call 1300 794 450. Simple.

 

WOTLINK provides ongoing full administration for Office365, unlimited secure backup and password support (ie password changes, adding new users, setup forwarding rules or change Team Site permissions etc) on a “fair use” basis. 

10% discount per user per mth if Office2016 desktop version not required
Additional standalone email address required for departed or dormant users (ie live data store for ex employees until fully archived) at $10.00 per month

15% discount per user per month where Not For Profit pricing has been approved by Microsoft
$15 per mth backup for extra devices
$7 per mth for extra devices

Alternative storage includes Google Drive and Dropbox For Business, however these are an additional cost (approx. $24 per user per month)



 

 

 

Data migration of email history from current/former email system to new system

Fixed price at one extra month’s subscription

Data migration of files from current/former folder/file system to OneDrive For Business, Outlook Groups or Office365 Teams

We set things up ready for users to move files between folders using File Explorer and OneDrive. Further assistance delivered as Support Services

Installation of other apps/files from old PC’s.  Case by case basis

tba

Support Services

 
Any other IT requirements not part of HYO, like servers, connecting printers, setting up WiFi and general PC repairs/device support, training etc. is Support Services charged in 15 minute increments at $35 per quarter hour

$35 in 15 minute increments 

Our timesheets for Support Services are undertaken with your approval before work is done, and full details about the time spent is sent to you before invoicing to ensure complete transparency.

Total for 1 x HYO (Lite) cost per user per month*

HYO addons as required

Account Management and Support Services on an ad hoc basis

Total for 1 x HYO (Pro) cost per user per month* Office 365 Business Platform

HYO addons as required

Account Management included

Support Services on an ad hoc basis

HYO (VIP) includes all the benefits of HYO (Pro)* Microsoft 365 Business Premium Platform plus:

Unlimited IT Support for all WOTlink supplied equipment ie addons, PCs, VoIP etc

Office 365 Teams Phone VoIP, licences, support and ongoing configuration administration

Information Rights Management (IRM) file encryption support and ongoing configuration

Account Manager VIP support, strategic planning workshops, direct support to Board and C-Level, specialist training etc

*Volume and price subject to variation in accordance with the Addenda.

Account Management included

Support Services included

Windows Virtual Desktop (min 5 x HYO-VIP required)

Information Rights Management (IRM)

Updates of the Addenda are provided regularly to reflect requested changes. Monthly invoice is sent on 1st each month and payment is directly drawn from your nominated credit card or bank account 

Period of Engagement

At WOTLink we know that the combination of service levels from leading applications (like Office365 etc) and our configuration services, provide clients with unprecedented cost savings and brilliant business outcomes. 

Year on year, you can expect to save in the order of 50% to 80% in IT costs compared to traditional in-house support or “do and charge” IT support.  

At our regular meetings we are providing IT health checks and tracking performance for you to ensure optimal business continuity. 

A client should never feel “locked in” to a contract or pay hefty cancellation fees.

After 90 days, if you want to change or move your IT support arrangements simply give us a month’s notice.  Your subscriptions, apps and data are yours from day one, so you always have the ongoing ownership and control. 

Our job and incentive is to always provide our products and services with openness and integrity, deliver optimal business outcomes using best of breed technology, and provide value for money.  We think that’s how business should be.

We do provide pro-bono work (at our discretion) if undertaking additional research, so that you are not unfairly burdened or frustrated by “cutting edge technology”.